Our refund policy is part of our terms under article 6 “Withdrawal of the Contractual Partner, Right of Withdrawal".
Here is a copy:
(1) In the case of a city game with a fixed date, there is no right of withdrawal pursuant to § 355 of the German Civil Code (BGB) in accordance with the provision in § 312g (2) no. 9 of the German Civil Code (BGB). However, you can withdraw from the contract with UC under certain circumstances, see (2). Consumers within the meaning of § 13 of the German Civil Code (BGB) who wish to play the city game have a right of withdrawal in accordance with § 355 of the German Civil Code (BGB). UC will confirm receipt of the withdrawal to the consumer on a durable medium.
Withdrawal instruction for consumers of city games which are not UC Card Games:
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You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must notify Urban Challenger GmbH, c/o /gebrüderheitz GmbH & Co. KG, Erbprinzenstraße 18, 79098 Freiburg im Breisgau, phone +49 157 92481771, e-mail: hello@urbanchallenger.com by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the following withdrawal form template for this purpose, however this is not mandatory. You can also fill in and submit the withdrawal form template or another clear declaration electronically on our website https://www.urbanchallenger.com/. If you make use of this option, we will send you confirmation of receipt of such withdrawal without delay (e.g. by e-mail).
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal regarding this contract, compared to the total scope of the services provided for in the contract.
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Withdrawal instruction for consumers of UC Card Games or other items or goods bought at UC:
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You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day when you or a third person designated by you who is not the deliverer has/have received the goods.
To exercise your right of withdrawal, you must notify Urban Challenger GmbH, c/o gebrüderheitz GmbH & Co. KG, Erbprinzenstraße 18, 79098 Freiburg im Breisgau, phone +49 157 92481771, e-mail: hello@urbanchallenger.com by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the following withdrawal form template for this purpose, however this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We can refrain from the refund until we have received back the goods or until you have submitted us an indication that you have resend the goods whatever is earlier.
You have to resend the goods without delay and in any event within fourteen days following the day when you notified us about the withdrawal of this contract to us under Urban Challenger GmbH, Scanbox #12801
Ehrenbergstr. 16a, 10245 Berlin. Such time line is complied with if you send off such goods within the time line of fourteen days.
You have to bear the costs of the reshipment.
You are liable for a possible loss in value of the goods only if the reason for such loss in value is the check of the quality, features and functionality of the goods in a not required handling.
You can use the following withdrawal form as a consumer:
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(If you wish to withdraw from the contract, please complete and return this form).
To:
Urban Challenger GmbH, c/o gebrüderheitz GmbH & Co. KG, Erbprinzenstraße 18, 79098 Freiburg im Breisgau, e-mail: hello@urbanchallenger.com:
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods / the delivery of following serves (*)
Ordered on (*)/received on (*): ________________________
Name of the consumer(s): ________________________
Signature of the consumer(s) (only in the case of notification on paper)
Date: _____________________
(*) Delete as applicable.
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(2) The contractual partner may cancel or rebook the booked city game in the event that a specific time for the city game has been agreed (as a rule in the case of section 3, (3)) up to 10 days before the agreed time of the city game. The following additional terms and conditions apply to cancellations and rebookings of such city games with an agreed specific date: The contractual partner is entitled to withdraw from the contract with UC up to ten (10) calendar days before the date of the city game to be held, provided that a fixed date has been agreed ("withdrawal period"). The day of receipt of the declaration of withdrawal and the day of the city game shall not be counted in the aforementioned withdrawal period. A contractual partner's declaration of withdrawal must be submitted to UC in writing or electronically by e-mail. Only the date of receipt by UC shall be decisive for the time of receipt of the declaration. UC will refund the payments already made for withdrawals in due time and form. UC is prepared to terminate the contract for withdrawals outside of the withdrawal period. However, UC is entitled to 50% of the agreed price in this case if in the offer accepted by the contractual partner has not been agreed anything different. The withdrawn contractual partner shall be at liberty to provide evidence of smaller losses or a lower amount. Within the withdrawal period, the contractual partner is also entitled to rebook the event, for example to play the city game on another day or in another city ("rebooking"). In the event of a rebooking, the contractual partner is obliged to pay UC a rebooking fee of 75.00 euros including VAT in addition to the agreed price if in the offer accepted by the contractual partner has not been agreed anything different. The withdrawn contractual partner shall be at liberty to provide evidence of smaller losses or a lower amount.
(3) When a consumer or a contractual partner books a city game which is not an UC Card Game without agreeing on a specific day to carry it out, the consumer may request provision of and thus access to the website through which the city game is played immediately after conclusion of the contract, provided UC and the consumer have not agreed on a time for the day of the city game. If UC does not immediately fulfil its due obligation to provide a link for the city game upon the consumer's request, the consumer may terminate the contract. After a request, another time for the provision may also be expressly agreed.
