Privacy Policy

Last Updated: 18 April 2016

Urban Challenger /gebrüderheitz GmbH & Co. KG is dedicated to protecting your privacy. This Privacy Policy retains the following services of Urban Challenger /gebrüderheitz GmbH & Co. KG:

URBANCHALLENGER.COM website and mobile application

This Privacy Policy covers information that you give us about yourself as you use our website, application and other services or to receive information from us, or volunteer information. Our services are hosted on servers located in Europe and the USA. Our websites and applications use cookies and other common automated data collection technologies. Please see “How We Use Cookies” for more information about these technologies and how you can opt out of their use.

By using any of the services above, you are accepting the practices described in our Privacy Policy.

1. What information do we collect from you?

Information You Give Us.

We receive and store any information you give us when interacting with our services or in any other way. For example:

  • Name and email address when registering an account with us.
  • Email address when you sign up to receive our newsletter or other communications from us.
  • Any information required by contest or sweepstake entries or other promotions.
  • Information you provide in an application and resume when applying for a job with us.
  • Any information you choose to share with us as part of surveys you do for us (or third parting acting on our behalf).

Information Collected Automatically.

When you use our services, we automatically receive and record information from your browser or mobile device, including:

  • Your location
  • The unique identifier for your mobile device
  • Your IP address
  • Time and date of access
  • The user ID we’ve assigned to your account through which you are accessing our services
  • The services within our website and mobile application in which you utilised
  • Version of our application that you’re using
  • Cookie information
  • The page you’ve requested


Urban Challenger /gebrüderheitz GmbH & Co. KG uses cookies and other types of data collection technologies for different purposes, including recognising our users and customising certain features of our services and functions for repeat visitors. See “How We Use Cookies” below for more information.

2. How do we use information?

Urban Challenger /gebrüderheitz GmbH & Co. KG will use your information collected in connection with our services, which may include your name, e-mail address, or other information unique to you:

  • For the purpose for which you gave it to us, such as account registration, membership etc.
  • For our own internal business purposes, such as analysing the use of our services, market research, and website and mobile application optimization.
  • To communicate with you about new products and services, to share information with you about our existing products and services, such as through our newsletters and other emails and to keep you informed of developments in Urban Challenger and location-based entertainment-related activities.
  • To verify your identity.
  • To allow you to share your experiences using our services with others.
  • To update you on changes to our services, this Privacy Policy or our Terms and Conditions and other administrative communications.
  • To improve our products and services.
  • To customize the content available through our services.
  • To allow you to login, share information or “like” us through a social network site account, such as Facebook, Twitter and Instagram.
  • To restrict access to our services or communicate with users who have violated our Terms of Use or otherwise violated our rights or the rights of others.

3. With whom do we share your information?

Except as provided below, we do not share or sell information that identifies our users personally or makes it possible for other parties to contact them directly. We share your information as follows:

Other Users. We may disclose personal information to other people who use our services if you choose to include personal information, such as your email address, photo or other details, in your public profile. Your username and location and any other information or content you post publicly will be shared with others when you use the public features of our services. Third Party Service Providers. From time to time, we employ other companies and individuals to perform specialised functions on our behalf, such as email service providers. They may have access to personal information needed to perform these functions but will be prohibited from using it for other purposes. Protection of Us and Others. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with the law or comply with legal process served on Urban Challenger /gebrüderheitz GmbH & Co. KG; or (b) protect and defend our rights or property, our services, users or the public. Business Transfers. In the unlikely event that we sell a portion of or all of our business or in the event that we reorganize, customer records would likely be transferred to the acquiring company or new entity; however, any personal information in those records will remain subject to the promises made in the pre-existing privacy policy.

4. How do we protect your information?

Urban Challenger /gebrüderheitz GmbH & Co. KG has implemented many security measures to protect against the loss, misuse, and alteration of your information. We protect your account information through the use of a password. To protect the confidentiality of your information you must keep your password confidential and not disclose it to any other person.

5. What choices do I have?

You can always choose not to provide information, even though it may be needed to use our services. You can add or update certain information by signing in to your account and accessing your Account Settings. If you do not want to receive our newsletter or marketing communication from us, you can click the “unsubscribe” link at the bottom of the email you receive. This will not affect our ability to send you communications regarding your account.

6. How we use cookies

We use cookies and common automated data collection technologies, including web beacons, clear GIFs associated with cookies and Adobe Flash local shared objects, on our websites and applications, in order to provide certain services, such as logging use of our application, and to allow you to sign up for information from us. We gather date, time, certain information about a user’s browser and system or device configuration and capabilities, navigation history and IP address for all visitors to our websites. We use this information for our system administration and security and to gather general information about our audiences and their geographic locations. A. Our cookies. We place cookies that identify you for the following purposes: to recognize you automatically when you return to our websites and mobile applications and to customize certain features and functions; to understand your interests in content, on or across our website and mobile application; to make an automated record of your activities on our website and mobile application; and to manage, track and follow up on email campaigns. We use third party tools to track how groups or categories of users interact with our services. You may use the tools in your browser to decline, disable, or delete any cookies. You will still be able to log on as a member if you decline or delete our persistent cookie that enables automatic recognition, but many important features of our websites will not be available.

7. How can you change or delete the information we have?

Access “Account Settings” to change or delete information yourself or email us. If you need help or have questions about changing or deleting the information we have collected, please email us.

8. Enforcement

When we receive formal written complaints alleging Privacy Policy violations, we will contact the person who made the complaint to follow up and review compliance with this Privacy Policy.

Websites that link to or from our services may collect personal information about you, including any social networking sites to which you choose to link your account with us. This Privacy Policy does not apply to, and cannot control the activities of, those other sites.

10. Changes

We may amend this Privacy Policy from time to time. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this page. Please review this Privacy Policy periodically to be informed of how we use and protect your information. If we provide notice of changes via email, you consent to receiving email notice of such changes.

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